HeyTeam automatically dispatches Gas Safe registered engineers to emergency jobs, app notification first, SMS backup if needed. Cover found before your landlord calls back.
See the 2am Emergency Solved
2-minute product demo
Four problems every plumbing firm faces. HeyTeam solves all of them.
A landlord calls at 2am, burst pipe, flooded kitchen. You need a Gas Safe engineer at the property within the hour. You spend 30 minutes calling through your list, most don't answer. The landlord calls back, furious.
When a job goes wrong, the insurer wants timestamps, confirmation records, and job sign-off documentation. You have a string of WhatsApp messages that nobody can interpret. The claim is disputed.
Before every gas job you should be verifying Gas Safe registration is current. In practice, it's a spreadsheet nobody updates. One lapsed card on a boiler job is a prosecutable offence.
You maintain an on-call list for out-of-hours emergencies. Half the time, the person on the rota isn't available. You find this out at midnight. There's no visibility, no accountability, no system.
Here's what happens when a landlord calls with a burst pipe at 2am.
Landlord reports emergency: burst pipe, water flooding property
You log the job in HeyTeam, emergency priority
App notification + SMS sent to 3 on-call, Gas Safe registered plumbers
First plumber confirms, en route, ETA logged
Landlord notified with engineer name, ETA. Full audit trail started.
Built around the real workflow of emergency and planned plumbing jobs.
Log an emergency job and HeyTeam immediately contacts your available, Gas Safe registered plumbers in order of proximity and priority. First to confirm is dispatched. No phone calls from you.
Plumbers confirm jobs via the HeyTeam app. In areas with poor signal or for out-of-hours emergencies, SMS backup triggers automatically. Notifications reach engineers even at 2am.
Every job comes with a unique verification PIN the customer uses to verify your plumber on arrival. Essential for lone worker protection and professional credibility, especially with vulnerable residents.
Plumbers complete digital job records with photos of the work done. Customers sign off digitally. You have a complete, timestamped audit trail for every job, invaluable for insurance and landlord compliance.
Real-time visibility on who's on which job, who's en route to an emergency, and who's available for the next call. Manage out-of-hours cover from one screen.
Starter is free forever. Growth is £29/seat/month. Pro is £49/seat/month. Paid plans include advanced dispatch, timesheets, and compliance tools.
Job management tools are great for invoicing. None of them solve emergency crew coordination.
The operator’s comparison
See what changes when your rota, proof and worker communication are built for field operations.
Comparison statements are based on publicly available product information, May 2026. See the full matrix.
"We had a burst pipe emergency on a Sunday night. HeyTeam found us a Gas Safe plumber in 6 minutes. I was asleep again by 2:30am. That's never happened before."
Operations Manager
Property maintenance firm, London
"The digital job reports with photos have transformed our relationship with landlords. They can see exactly what was done and when. Zero disputes in 6 months."
Director
Plumbing & heating contractor
"We used to manage on-call via a WhatsApp rota. Now HeyTeam knows who's available and contacts them automatically. Our response times have halved."
Office Manager
APHC-registered plumbing firm
Pay for the coordinators dispatching the work, not every plumber receiving a job.
Frontline workers £0 per seat · Admin seats on Growth & Pro
Free to start
Starter free · Growth £29/seat/mo · Pro £49/seat/mo
Start FreeFree forever on Starter · No card needed · Cancel anytime
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