When a tenant reports a leak, HeyTeam contacts available tradespeople matched to the job by app and SMS. First to confirm is dispatched — with completion evidence logged for every property.
See Reactive Maintenance Automated
2-minute product demo
Four challenges that cost property managers landlord relationships and reputation every month.
A tenant reports a leak at 9am. You spend 45 minutes ringing through your contractor list. Half don't answer. The property manager calls you every 20 minutes. The leak gets worse. The tenant threatens to withhold rent.
Your contractor confirmed the job. The tenant waited in all day. The contractor didn't show. The landlord calls you furious. You have no documentation proving the contractor confirmed. You take the blame.
A damp dispute goes legal. You need records of when contractors were dispatched, who attended, and what work was completed. You have WhatsApp messages and a spreadsheet. Your legal position is weak.
You're coordinating reactive maintenance, planned inspections, gas safety checks, and electrical testing across dozens of properties. Every job is managed via email, text, and phone. It consumes your entire day.
Here's what happens when a tenant reports an urgent maintenance issue.
Tenant reports urgent leak, water coming through ceiling
You log the job in HeyTeam, urgent priority, property tagged
App + SMS sent to 4 available plumbers within 5 miles of the property
Contractor confirms, ETA 45 minutes, job details shared
Tenant and landlord both receive confirmation and ETA. Audit trail started.
Reactive maintenance, compliance records, and tenant communication, all in one place.
Log a reactive call-out or planned job and assign it from one live dispatch board. HeyTeam matches available contractors by trade and proximity, contacts them in priority order by app and SMS, and dispatches the first to confirm. No phone marathon.
Contractors confirm via the HeyTeam app. Where signal is poor, in basements, plant rooms, or rural properties, SMS backup fires automatically. Every notification gets through.
Contractors check in and out on site with GPS-stamped attendance. Know exactly who's on site, who's en route, and when each job started and finished, without ringing anyone.
Contractors complete digital job checklists with before/after photos, materials used, and work descriptions. Tenants sign off digitally. You have timestamped documentation for every property.
GPS check-in and check-out times flow straight into timesheets. No more chasing hours or rekeying data, just accurate, export-ready timesheets for payroll across every property.
Starter is free forever. Growth is £29/seat/month. Pro is £49/seat/month. Paid plans include advanced dispatch, timesheets, and compliance tools.
Maintenance portals handle tenant reporting. HeyTeam handles what happens next, finding and dispatching the right contractor automatically.
The operator’s comparison
See what changes when your rota, proof and worker communication are built for field operations.
Comparison statements are based on publicly available product information, May 2026. See the full matrix.
"A tenant reported a boiler failure on a freezing January morning. HeyTeam had a Gas Safe engineer confirmed within 7 minutes. The tenant was amazed. The landlord renewed with us for another year."
Property Manager
Residential letting agency, London
"I used to spend three hours a day chasing contractors and updating landlords. HeyTeam handles all the notifications automatically. I do it in 20 minutes now."
Maintenance Coordinator
Portfolio property management firm
"When a damp dispute went legal, we had complete documentation, timestamps, photos, contractor confirmations. Our solicitor said it was the most thorough maintenance record they'd seen."
Director
Property management company, North West
Pay for the team coordinating the work, not every contractor receiving a job.
Frontline workers £0 per seat · Admin seats on Growth & Pro
Free to start
Starter free · Growth £29/seat/mo · Pro £49/seat/mo
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